Pricing

Simple plans. Every seat included.

Pick the plan that fits how your team works. Each one includes Agent credits for the AI work your agents do, and every plan starts with a 7-day free trial.

Starter

For founders and small teams

$79/month

Billed monthly, cancel any time

1,500 Agent credits a month

Start free 7-day trial

Then $79/month if you continue

What's included

Support and sales agents
Shared inbox
Training knowledge
Self-learning
Your own support email
MCP access
Unlimited seats

Pro

For support teams

Business

For support and marketing teams

$499/month

Billed monthly, cancel any time

10,000 Agent credits a month

Start free 7-day trial

Then $499/month if you continue

Everything in Pro, plus

Series
Broadcasts
Banners
Advanced training knowledge
Event streams

Enterprise

SSO, audit logs, custom roles and permissions, priority support, both add-ons included, a dedicated success manager and solutions engineer, custom integration builds and CRM or warehouse sync. Credits negotiated for your volume.

Request a Demo

Add-ons

Available on any plan and switched on from your Billing page. Both are included in Enterprise.

Help Center

$150 /month

A branded help center on a Halo subdomain or your own domain, with articles, collections, design, analytics and migration tools, plus the Help Center agents that answer right on the page.

Learn more

CS Suite

$300 /month

Onboarding, Customers, Issues and Reporting in one place, so renewals, health and onboarding plans sit next to the conversations.

Learn more

Compare plans in detail

Everything each plan includes, line by line. Every plan starts with a 7-day free trial.

Feature	Starter For founders and small teams $79/mo Billed monthly 1,500 credits a month Start free trial	Pro For support teams $249/mo Billed monthly 5,000 credits a month Start free trial	Business For support and marketing teams $499/mo Billed monthly 10,000 credits a month Start free trial	Enterprise For larger teams Custom Annual agreement Credits for your volume Request a Demo
Plans and billing
Agent credits a month Every AI action uses credits, from a conversation the support agent handles to a question in Ask AI. Credits reset monthly and do not roll over.	1,500	5,000	10,000	Negotiated for your volume
Raise your monthly credits Fixed tiers from the Billing page, at $50 per 1,000 extra credits.	Up to 3,500	Up to 20,000	Up to 60,000	Custom
Auto-upgrade when you run out Off by default. Moves you up a tier the moment you run out and emails you what changed.	Included	Included	Included	Included
Seats Plans are priced by Agent credits, never by seat.	Unlimited	Unlimited	Unlimited	Unlimited
Free trial 7 days of Pro with 1,000 Agent credits. Nothing charged until the trial ends.	7 days	7 days	7 days	Talk to us
Early sign-up bonus Pick a plan before the trial ends and the bonus is added to your first month on top of the plan's credits.	1,000 credits	1,000 credits	1,000 credits	Not included
Annual billing Two months free. Credits still reset monthly.	2 months free	2 months free	2 months free	Custom
AI agents
Support agent Answers support questions on your site from your knowledge, and hands off to a person whenever one is needed.	Included	Included	Included	Included
Sales agent Qualifies leads, captures contact details and books meetings, around the clock.	Included	Included	Included	Included
Email agent Answers support email itself, in your tone, and escalates anything it cannot resolve.	Not included	Included	Included	Included
Slack agent Answers your team's questions in Slack from your knowledge and conversations, and can act on your behalf.	Not included	Included	Included	Included
Help Center agents Answer right on your help center pages. Part of the Help Center add-on.	$150/mo add-on	$150/mo add-on	$150/mo add-on	Included
Voice A voice mode in the widget: customers talk, the agent answers out loud. Charged per minute in Agent credits.	Not included	Included	Included	Included
UI guidance On-page guidance that highlights the exact element a customer is looking for and walks them through steps.	Not included	Included	Included	Included
Hand-off to your team Anything the agent cannot resolve becomes a ticket for a person, with the whole conversation attached.	Included	Included	Included	Included
Knowledge and learning
Docs, URLs and files Teach the agents from your docs, website URLs and uploaded files. Answers cite what they used.	Included	Included	Included	Included
Self-learning The agents learn from every resolved conversation and every thumbs-up, remembering what worked for a customer and their company.	Included	Included	Included	Included
Knowledge from your tools Ingest knowledge from HubSpot, Fathom, Zoom and PandaDoc, so the agents know your customers and calls, not only your documents.	Not included	Not included	Included	Included
Inbox and customers
Shared inbox Every conversation and ticket in one inbox, with assignment, views, tags and AI-drafted replies.	Included	Included	Included	Included
Your own support email Connect the address customers already write to, so email lands in the inbox next to chat.	Included	Included	Included	Included
Contacts and companies Every customer and company with their conversations, attributes and events.	Included	Included	Included	Included
Health scores A score for every customer from usage, conversations and billing, with alerts when it drops.	Not included	Included	Included	Included
Migrate from Intercom Read-only import of conversations, tickets, contacts, companies and help center articles, with Intercom kept in sync until you switch.	On request	On request	On request	On request
Ask AI and automation
Ask AI Ask questions across every conversation, customer and account, answered with sources.	Not included	Included	Included	Included
Deep mode Long questions keep running in the background: research, scripts and tables.	Not included	Included	Included	Included
Workflows Automations that enrol customers from triggers and run steps over time: messages, tags, tasks and hand-offs.	Not included	Included	Included	Included
Outreach
In-app messages Targeted messages inside your product for segments of users, delivered through the widget.	Not included	Included	Included	Included
Series Multi-step email sequences to segments of customers, sent over time with goals and exits.	Not included	Not included	Included	Included
Broadcasts One-off emails to a segment: announcements, updates, campaigns.	Not included	Not included	Included	Included
Banners Announcements across the top of your product, targeted by segment and page.	Not included	Not included	Included	Included
Widget
Chat widget on your site Your logo, avatar and welcome message, installed with one script tag or the SDK.	Included	Included	Included	Included
Lead forms and meeting booking Orbit forms and Calendly inside the conversation, so the sales agent captures details and books time.	Included	Included	Included	Included
Remove Halo branding Take the “Powered by Halo” badge off the widget.	Not included	Included	Included	Included
Integrations and developers
MCP access Halo's MCP server lets your team's AI tools, such as Claude or Cursor, read conversations and reply, with your approval.	Included	Included	Included	Included
API access Use the Halo API from your own systems: conversations, contacts, events and more.	Not included	Included	Included	Included
Linear Create and sync Linear issues straight from conversations; updates flow back to the customer thread.	Not included	Included	Included	Included
Stripe Plan and billing context next to every customer and conversation.	Included	Included	Included	Included
HubSpot, Fathom, Zoom and PandaDoc Deals, calls, meetings and documents feed the agents and Ask AI.	Not included	Not included	Included	Included
Event streams A live stream of product and conversation events for your data warehouse and tooling.	Not included	Not included	Included	Included
Custom integration builds We build the integration your stack needs.	Not included	Not included	Not included	Included
CRM or warehouse sync Halo's data in your CRM or data warehouse, kept in sync.	Not included	Not included	Not included	Included
Add-ons
Help Center A branded help center on a Halo subdomain or your own domain, with articles, collections, design, analytics, migration tools and the Help Center agents.	$150/mo add-on	$150/mo add-on	$150/mo add-on	Included
CS Suite Onboarding, Customers, Issues and Reporting in one place, so renewals, health and onboarding plans sit next to the conversations.	$300/mo add-on	$300/mo add-on	$300/mo add-on	Included
Security, admin and support
Data isolation and encryption Every organization's data is isolated, and integration secrets are encrypted at rest.	Included	Included	Included	Included
Single sign-on (SSO) SAML or OIDC with your identity provider.	Not included	Not included	Not included	Included
Audit logs Who did what, exportable.	Not included	Not included	Not included	Included
Custom roles and permissions Permissions shaped to your org chart.	Not included	Not included	Not included	Included
Priority support A named team and a response SLA.	Not included	Not included	Not included	Included
Dedicated success manager and solutions engineer People on your account for rollout, training and integrations.	Not included	Not included	Not included	Included

Questions, answered

What are Agent credits?

Agent credits are how AI work is counted. Every AI action in Halo uses credits, from a conversation the support agent handles to a question in Ask AI, and the Billing page in the app shows exactly what your credits went to. Each plan includes a monthly amount; credits reset every month and do not roll over.

What happens when we use all of our credits?

You can raise your monthly credits at any time from the Billing page in fixed tiers, at $50 per 1,000 extra credits. There is also an auto-upgrade switch, off by default, that moves you up a tier the moment you run out and emails you what changed. If you run out and do nothing, your AI agents pause while your team keeps working, and the widget keeps taking messages as tickets.

How does the free trial work?

Every plan starts with a 7-day trial of Pro with 1,000 Agent credits, and nothing is charged until the trial ends. Pick a plan before it ends and your agents keep working without a gap.

Are seats really unlimited?

Yes. The inbox, Customers and the MCP server get better with every teammate, so no plan charges per seat.

What do the add-ons include?

The Help Center add-on gives you a branded help center on a Halo subdomain or your own domain, with articles, collections, design, analytics, migration tools and the Help Center agents that answer right on the page. The CS Suite add-on adds Onboarding, Customers, Issues and Reporting. Both are available on any plan and included in Enterprise.

Can we pay annually?

Yes. Annual billing is two months free, and your credits still reset monthly.

Can we change plans later?

Upgrades take effect immediately, prorated to the day. Downgrades and cancellations take effect at the end of your current billing period, and you can undo them until then.

Start your free trial

Seven days of Pro with 1,000 Agent credits. Nothing charged until the trial ends.

Start Free Request a Demo