An Inbox Built Around AI From Day One
Not a helpdesk with AI bolted on. Every ticket is triaged, enriched, and often resolved by AI before a human even sees it. Auto-escalation, bug ticket creation, and an AI copilot in every conversation.
app.haloagents.ai
Bella
API timeout on webhook endpoint
Bella
How to set up SSO for my team?
Bella
Dashboard analytics not loading
Bella
Custom report builder request
Bella
Billing cycle question
Bella
Slack integration not syncing
Issue Summary
- 1.Bug Report: API webhook endpoint returning 504 timeout errors intermittently since last deployment.
- 2.Technical Issue: Webhook payload delivery failing for events exceeding 5KB in size.
- 3.Impact Assessment: 3 downstream integrations affected, customer reports data sync delays.
- 4.Steps Tried: AI verified endpoint config, tested with smaller payloads successfully, identified size threshold.
Hi, our webhook integration has been failing intermittently since yesterday. Some events come through fine but larger payloads are timing out. This is affecting our data pipeline and we need this resolved urgently.
Type your reply...
Emma Rodriguez
emma@techflow.io
Conversation
Contact
Participants
+Emma Rodriguez
emma@techflow.io
No additional participants
StripeView in Stripe ↗AI-Powered Features
AI in every corner
of the inbox
From drafting replies to detecting bugs to escalating intelligently — AI is woven into every interaction, not layered on top.
AI Draft
One-click AI-generated reply suggestions based on the conversation, your knowledge base, and customer context. Review, edit, and send — or let it fly automatically.
HaloPilot Copilot
An AI copilot that sits alongside every ticket. Get instant briefings, draft replies, search the knowledge base, run customer intel, and check risk — all from one panel.
Auto Bug Tickets
When the AI detects a bug during a conversation, it automatically creates a detailed ticket in Linear with reproduction steps, screenshots, and full user context.
Smart Escalation
Conversations that need a human are auto-routed to the right team member with full context — conversation history, sentiment score, account health, and suggested resolution.
Conversation Summaries
Every conversation is automatically summarized with key points, action items, and sentiment analysis. Handoffs and reviews become instant.
Custom Inboxes
Create segment-based views with custom filters. Route tickets by plan, company size, issue type, or any custom attribute — each with its own inbox and notification rules.
Why It's Different
AI-first. Not AI-added.
Most helpdesks were built for humans and got an AI feature tacked on. Halo's inbox was designed with AI at the core — every workflow, every interaction, every decision point is AI-native.
AI Triages First
Every ticket is analyzed, categorized, and often resolved by AI before a human is involved. Your team only sees what actually needs them.
Context-Rich Handoffs
When a ticket does need a human, they get the full picture — conversation history, sentiment, account health, similar past tickets, and a suggested resolution.
Continuous Improvement
Every human resolution teaches the AI. Every escalation refines routing. The inbox gets smarter every day, reducing the load on your team over time.
See the AI inbox in action
Request a demo to see how Halo's AI-first inbox triages, resolves, and escalates — with your team only handling what truly needs them.