Zoom
Connect Zoom to Halo AI and turn every customer call into actionable intelligence. Automatic transcription, sentiment analysis, and action item extraction ensure no customer insight is lost — and your AI agent gets smarter with every meeting.
Capabilities
What the Zoom integration enables
Connect Zoom to Halo AI and unlock powerful automation that makes your support smarter.
Automatic Transcription
Every Zoom call is automatically transcribed with speaker identification. Transcripts feed into the AI's knowledge base for continuous learning.
Sentiment & Tone Analysis
AI analyzes call recordings for customer sentiment, frustration signals, and satisfaction indicators — providing deeper insight than text-based support alone.
Action Item Extraction
Halo AI automatically extracts action items, follow-ups, and commitments from call transcripts and creates tasks for your team.
Searchable Call Library
Search across all call transcripts by keyword, topic, or customer. Find exactly when a feature was discussed or a commitment was made.
Call-to-Ticket Linking
Link Zoom calls to support tickets for full conversation context. When a customer calls about an issue, the AI connects it to their existing tickets.
Meeting Intelligence Dashboard
Track call volume, average sentiment, common topics, and resolution outcomes across all customer calls in one dashboard.
How It Works
Connect Zoom in minutes
Get started quickly with a straightforward setup process. Your AI agent starts learning from Zoom data immediately.
Connect your Zoom account
Authorize Halo AI to access your Zoom recordings. We use OAuth with minimal permissions — read-only access to recordings and transcripts.
Configure recording settings
Choose which meetings to transcribe and analyze — all meetings, specific recurring meetings, or only meetings tagged with certain labels.
AI processes your calls
Each call is automatically transcribed, analyzed for sentiment, and scanned for action items. Key insights are added to the AI's knowledge base.
Insights feed your AI agent
Your AI support agent now understands conversations from calls, not just chat and email. It references call context when resolving related tickets.
Use Cases
Real scenarios, real impact
See how teams use the Zoom integration to deliver faster, smarter customer support.
Onboarding call follow-ups
After a customer onboarding call, the AI automatically generates a summary, extracts setup steps discussed, and creates follow-up tasks for your team.
Escalation call context
When a support issue escalates to a call, the full transcript and sentiment analysis are linked to the ticket — giving the next agent complete context.
Product feedback mining
The AI analyzes customer calls to identify feature requests, pain points, and competitive mentions — surfacing insights your product team can act on.
Training new agents
Build a searchable library of customer calls organized by topic, outcome, and quality. New agents learn from real examples of great customer interactions.
Everything Included
Full Zoom
integration capabilities
Every feature is designed to make your AI agent smarter and your support team more efficient.
- Automatic call transcription
- Speaker identification and diarization
- Sentiment and tone analysis
- Action item and follow-up extraction
- Full-text search across transcripts
- Call-to-ticket linking
- Topic and keyword trending
- Meeting intelligence dashboard
Explore More
Other integrations
Slack
Route escalations, notify teams, and sync conversations in real time.
Intercom
Import existing conversations and sync customer data for seamless AI handoff.
Fathom
Bring meeting notes and call summaries into your AI agent's context.
Linear
Auto-create bug tickets and track engineering issues directly from support conversations.
Ready to connect Zoom?
Request a demo to see how Halo AI's Zoom integration transforms your customer support workflow.