Customer Support AI Agents For Better Customer Experiences
Halo deploys AI agents that resolve support tickets, guide users through your product, and create bug reports — all while learning from every interaction to deliver faster, smarter support that scales without scaling headcount.
halo AI agentI can see you're on the Settings → Integrations page. Let me highlight the API key section for you.
I noticed the docs are missing this step. I've created a bug ticket for the team.
LIN-2847 createdKB updatedYour API key has been generated. I've also notified your team in Slack about the docs issue.
#eng-support notifiedUser Health
Healthy
Active daily
Company Health
At Risk
3 open tickets
User
Jane Doe
jane@acmecorp.com
Company
Live Context
Connected Systems
LinearSlack
HubSpot
Intercom
StripeTickets resolved autonomously
Faster first response
Always-on AI coverage
Gets smarter every day
Resolve tickets before they
become problems
An AI agent that understands your product, sees what your users see, creates bug tickets, and learns from every resolution. Across chat, email, and in-app messaging.
Omnichannel Chat & Email
Unified AI agent across live chat, email, and in-app messaging. Full context is preserved across every channel — your customers never repeat themselves.
Auto-Create Bug Tickets
When the AI detects a bug during a conversation, it automatically creates a detailed ticket in Linear with reproduction steps, screenshots, and user context.
Page-Aware UI Guidance
Halo sees what your users see. It can highlight buttons, walk through multi-step flows, and resolve issues visually — not just describe solutions in text.
Smart Escalation
When a conversation needs a human, Halo hands off with full context — conversation history, user sentiment, account health, and suggested resolution.
Self-Learning Knowledge Base
Every resolved ticket automatically feeds back into the knowledge base. Human resolutions teach the AI, creating compounding intelligence over time.
Proactive Engagement
Detect when users are struggling — rage clicking, repeated page visits, abandoned workflows — and proactively reach out before they open a ticket.
Multi-Language Support
Support customers in 50+ languages with native-quality AI responses. Auto-detect language and respond in-kind — no translation layer needed.
Conversation Summaries
Every conversation is automatically summarized with key points, action items, and sentiment analysis — making handoffs and reviews instant.
Custom AI Persona
Brand your AI agent with your company's voice and tone. Define personality traits, response style, and guardrails that match your brand identity.
Analytics Dashboard
Track resolution rates, CSAT scores, response times, and agent performance in real time. Identify trends and optimize your support operation.
Sentiment Analysis
Real-time sentiment detection across every conversation. Flag frustrated users, identify trending issues, and monitor customer satisfaction at scale.
Workflow Automation
Trigger custom actions from conversations — update subscription status, issue refunds, reset passwords, or call any API endpoint autonomously.
Your entire business
in one conversation
Founders, execs, sales, CS, and product teams can ask anything about their business and get instant, data-backed answers. Every connected system becomes a queryable knowledge layer.
Natural Language Queries
Ask anything in plain English across every connected system. No SQL, no dashboards — just answers.
Customer Health Signals
Instantly surface at-risk accounts, churn indicators, expansion opportunities, and engagement trends.
Ticket & Trend Analysis
Spot patterns in support volume, recurring issues, resolution times, and seasonal trends automatically.
Product Adoption Insights
See which features drive engagement, where users get stuck, and what to build next.
Revenue Intelligence
Churn prediction, expansion signals, and revenue impact from support interactions.
Anomaly Detection
Get alerted when something unusual happens — spike in tickets, drop in CSAT, or new recurring issue.
Based on 47 closed accounts this month:
- 1.Webhook reliability — 18 accounts cited integration failures
- 2.Onboarding friction — time-to-value up 40% vs. Q3
- 3.Missing CRM sync — 9 enterprise accounts needed Salesforce
StripeLinearIntercomHubSpot3 accounts flagged as high churn risk based on declining usage, open tickets, and failed payment retries.
| Account | MRR | Risk |
|---|---|---|
| Acme Corp | $4,200 | Critical |
| TechFlow | $1,800 | Critical |
| DataSync | $3,100 | High |
Connects to everything.
Learns from everything.
The more systems you connect, the smarter Halo gets. Every integration feeds the AI with real operational data — not just static docs.
Compounding Intelligence
Every system you connect
makes Halo smarter
Traditional tools train on static documentation. Halo ingests live data from your entire stack and continuously learns from real interactions.
Ingest
Halo learns from your documentation, every conversation, and every platform in your tech stack — Slack, Intercom, Stripe, Linear, CRM, and more.
Learn
Unlike tools that only train on static docs, Halo synthesizes live context across your entire stack. Every interaction makes it sharper.
Improve
Compounding intelligence. The more systems you connect, the smarter it gets. Day 1 is the worst it will ever be.
Why Halo
Built for AI. Not retrofitted.
Most customer support tools were built for humans and got an AI add-on. Halo was designed as an AI agent from the ground up.
Zendesk, Freshdesk
Ticket routing systems with AI sprinkled on top. Built for humans first, AI second. Agents are a bolt-on, not the foundation.
- Human-first architecture
- Static knowledge bases
- Rule-based routing
Chatbase, Intercom Fin
Train on your docs and answer questions. No system awareness, no learning from live operations, no page-level context.
- Doc-trained only
- No system integrations
- No UI awareness
Halo AI
An AI agent that connects to your entire stack, learns from live data, sees your product UI, and gets smarter with every interaction.
- Page-aware UI guidance
- Learns from every system
- Compounding intelligence
- Auto-creates bug tickets
- Proactive engagement
- Ask AI (God Mode)
How It Works
From zero to autonomous
in three steps
Get started in minutes. Your AI agent improves with every interaction, building compounding intelligence over time.
Connect your systems
Integrate Linear, Slack, email, CRM, docs, and more. Every connection feeds the AI with real operational data about your business.
Deploy the SDK
Add Halo to your app with one line of code. Your AI agent goes live instantly — page-aware, context-rich, and ready to help.
Watch it learn
Halo continuously learns from every interaction, every ticket, and every connected system. Day 1 is the worst it will ever be.
See Halo in action
We're working with select teams to build the future of AI customer support. Request a demo to see what Halo can do for your business.